I have been dealing with Demon to resolve some issues recently for a client and have come to the conclusion that they are absolutely aweful. It should not take 3 weeks to be able to contact someone and resolve an issue.
It took me over a week to realise that trying to get them to resolve the issue (FTP address for some hosting suddenly not working) wasn’t ever going to happen and that it would be quicker to host the web site myself.
I am a reseller for HostGator and provide Hosting myself at a very reasonable rate. I offer support when you need it and am always willing to help
(P.S I had to plug my services, sorry)
For more information please check my web site: Frantik (Web Technologies)