So few people realise what it’s like to speak to anyone properly anymore, or interpret emotion.

I was born in 1990 but does that make me one of the last generation that got taught how to communicate effectively?

When you go for an interview you need to be able to interpret body language, facial emotion, tone of voice etc – by communicating in text form using SMS, E-Mail or IM you are unable to do this and will misinterpret what someone means mistakenly.

If you want to work in a Customer Service position you need to be able to do this well.

Half the people I know don’t know how to speak to a stranger on the phone correctly.

What’s happening with the world!